Help & Support

How Can We Help?

Find answers to common questions or reach out to our team for assistance.

Attending an Event?

Questions about your tickets, event details, or check-in? The event organizer can help you best.

Contact the organizer directly

Visit the event page and click 'Contact Organizer' for the fastest response about event-specific questions like refunds, schedule changes, or venue details.

Hosting an Event?

Need help with your dashboard, payouts, or technical issues? Our team is here to support you.

Email Support

Frequently Asked Questions

Quick answers to common questions

For Attendees

For Organizers

Still Need Help?

Our support team is ready to assist you with any questions about the Majlix platform.

Email support@majlix.org

We typically respond within 24 hours

How Can We Help?

Attending an Event?

Hosting an Event?

Frequently Asked Questions

For Attendees

How do I access my tickets?

Can I get a refund for my ticket?

I didn't receive my confirmation email

How do I transfer my ticket to someone else?

The event was cancelled. When will I get my refund?

For Organizers

How do I get paid for ticket sales?

What fees does Majlix charge?

How do I issue a refund to an attendee?

Can I edit my event after publishing?

How does the QR check-in work?

Still Need Help?